Restricted access | Chapter | First published July 10, 2026 | Part of Sustainable Value Creation: Integrating Marketing and Finance for SDG Achievement

20. DIGITAL TRANSFORMATION IN HUMAN RESOURCE MANAGEMENT

Sustainable Value Creation: Integrating Marketing and Finance for SDG Achievement  |  https://doi.org/https://doi.org/10.67103/IRG.SVC.2026.9788168516441.20

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Abstract

In Human Resource Management (HRM), digital transformation indicates a drastic, multilayered
change in how companies utilise, manage, and engage their people through new,
technologically advanced means. The role of HR historically has been viewed primarily as an
administrative or support service function that performed standard operational functions
(i.e., hiring, payroll processing, compliance, and maintaining Human Resource Records)
through non-automated, repetitive, reactive means. This has historically consumed large
amounts of time and funds and limited the ability of HR to make meaningful contributions
to the strategic objectives of the organisation. As a result, HR has often been viewed as a
cost centre and not a value-added organisation. However, due to the rapid growth and
increasing utilisation of technology (including AI, Big Data Analytics, Cloud Computing, IoT,
and Automation), HR has experienced an evolution from a transactional function to a
strategic partner with active participation in improving organisational performance, creating
innovation, and sustaining long-term competitive advantage

Chapter information

Chapter title DIGITAL TRANSFORMATION IN HUMAN RESOURCE MANAGEMENT
Author(s) Prof. Sandeep, Professor Dr. Baljeet Kaur, Assistant Professor | Department of Commerce Atma Ram Sanatan Dharma College University of Delhi
Book title Sustainable Value Creation: Integrating Marketing and Finance for SDG Achievement
Book Doi https://doi.org/10.67103/IRG.SVC.2026.9788168516441
DOI https://doi.org/https://doi.org/10.67103/IRG.SVC.2026.9788168516441.20
Publication date July 10, 2026
Access Restricted access
Copyright © 2026 IRG Press. All Rights Reserved

How to cite

Prof. Sandeep, Professor Dr. Baljeet Kaur, Assistant Professor | Department of Commerce Atma Ram Sanatan Dharma College University of Delhi. 2026. DIGITAL TRANSFORMATION IN HUMAN RESOURCE MANAGEMENT. In: Sustainable Value Creation: Integrating Marketing and Finance for SDG Achievement. Book Doi https://doi.org/10.67103/IRG.SVC.2026.9788168516441. https://doi.org/https://doi.org/10.67103/IRG.SVC.2026.9788168516441.20

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