Business Communication and AI for Sustainability

by Prof (Dr.) Ajay Kumar, Dr. Rajeev Johari, Dr.Akansha Tyagi

This edited volume explores how Artificial Intelligence (AI) is transforming business communication practices and advancing sustainability goals. We invite original, high-quality chapters that offer theoretical insights, empirical research, case studies, and practical perspectives at the intersection of AI, communication, and sustainability.

Focus Chapter:

▶ Chapter 1: Business Communication in the Age of Intelligent Systems

   • Evolution from traditional to AI-mediated communication

   • Linking to sustainability narratives: covering sustainability, ESG, and strategic         co       communication

▶ Chapter 2: Artificial Intelligence as a Communication Enabler

   • AI's role in encoding, decoding, and feedback loops

   • Intersection of AI with stakeholder engagement

▶ Chapter 3: AI-Driven Communication Systems

   • Natural Language Processing in Business Communication (Chatbots, sentiment analysis,         automated reporting)

   • Human–AI Collaboration in Organisational Communication: Balancing automation with             human judgment

▶ Chapter 4: Applications Across Industries

   • Sustainable Supply Chains and AI Communication Systems

   • AI Communication in Green Marketing and Branding

   • Smart Cities and Public Communication Systems

▶ Chapter 5: Ethics, Trust, and Governance

   • Ethical Communication in AI-Driven Systems

   • Bias, Misinformation, and Greenwashing Risks

   • Data Privacy, Transparency, and Accountability

▶ Chapter 6: Future Outlook

   • Generative AI and the Future of Communication

   • Emerging Technologies and Sustainability Integration

   • Global Challenges and Opportunities